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Team Leader / Senior Carer

To contribute to the delivery of care in accordance with the Health & Social Care Act 2008 and the policies and procedures of the company and to contribute to the staff team to ensure that high standards of care practice are maintained.

Our shift times are 7am-3pm and 2pm-10pm

Key Responsibilities:

  • To ensure the Hands On Healthcare Solutions portrays a professional image in the field

  • To ensure all care visits booked are carried out

  • To ensure the provision of high-quality care services to service users living in their own home

  • To supervise teams of Community Support Workers who provide care and support to vulnerable adults

  • To ensure consistent application of company policies, procedures and approved practice and to promote the aims of the Company

  • To ensure all statutory obligations are fully met and followed



  • Provide leadership to the team acting as a positive role model at all times.

  • Manage rotas on a daily basis.

  • Lead the shift, ensuring staff give support to service users, that follows individual’s care plans and daily support plans.

  • Provide effective supervision to the senior and junior staff on your team.

  • Provide on call cover as arranged by the Manager, working within on call guidance.

  • Ensure good team working.

  • Motivate, support and mentor the staff when needed.

  • At each shift ensure staff complete all necessary paperwork to an acceptable standard and sign off.

  • Assist with recruitment, assessing new service users as per instruction and supervision of the operations Manager.

  • Assist in ensuring the staff training is up to date.

  • Ensure spot checks for the staff are up to date.

  • To carry out initial visits and appropriate assessment for all new service users

  • To provide shadowing for new community Support Workers and report to the operations Manager when new community Support Workers will be ready to work alone

  • To report to the operations Manager details of any community Support Worker undergoing shadowing who is not progressing after 3 days of shadowing

  • To ensure that all Community Support Workers are capable and confident to carry out their roles by identifying development and training needs.

  • To report any deficits to the Operations Manager.

  • To participate in the provision of on the job training


  • To ensure that accurate and appropriate entries are made in Service Users records as necessary, strictly in accordance with Company policies and procedures

  •  Work positively and effectively with relatives, advocates and others involved with Service Users care

  • Undertake agreed delegated management responsibilities on an ongoing basis, in support of the operations Manager, for example supervisions, annual appraisals, probation reviews and return to work meetings

  • Lead and supervise the staff on shift to ensure that they carry out their duties and behave appropriately

  • Report issues that have arisen in the day promptly to the relevant person

  •  Ensure staff follow Company policies and procedures and feed back as and when necessary

  • Support all staff and ensure their safety and wellbeing

  • Ensure and/or undertake verbal debriefs with staff as required and necessary and ensure relevant paperwork is completed

  • Effectively hand over to other staff and teams as required

  • Delegate responsibilities, work and tasks based on competence of staff and needs of the Company and review in order to promote teamwork and communication

  • Ensure that any areas of insufficient staffing levels are reported to the operations manager and that cover is provided to meet shortfalls

  • Assist in the training and ongoing development of staff

  • Attend formal reviews and Person-Centred Planning meetings as delegated

  • Ensure that staff exhibit the POSITIVE values set out by the Company and uphold standards of behaviour in accordance with Company policies

Values and Attitudes:

  • The Team Leader must have NVQ 3 in Health and Social Care, equivalent or working towards and have a full UK driving license, and have access to their own transport.

  • Must have a minimum of basic IT skills

  • The Team leader needs to have previous experience in providing care within a Domiciliary environment.

  • Be willing to work flexible hours and support the out of hour’s emergency on call service. This role includes care provision and team leader duties.

  • You must have strong communication and leadership skills and be able to lead by example.

  • It is paramount that you are flexible on working hours, understand there may be requirements to work outside of usual hours to ensure all service delivery is met and standards maintained.

  • A good telephone and customer skill set is also required in dealing with outside professional bodies and service users and their families.

Maintain confidentiality:
  •  Work within Hands On Healthcare Solutions policies and procedures

  •  To behave in a manner that reflects positively on the company at all times.

  •  To work closely with other members of the team for the ultimate benefit of the service users.

  • You will be required to work flexibly on a rota basis to meet the needs of the service this includes weekends, bank holidays and when required

  • Support individuals in a non-judgemental way based on the principals of anti- discriminatory practice.

  • To treat individuals with respect and encourage them to express their individuality.

Are you in Bedford, Bedfordshire?
Do you speak English?
Do you have valid licence or certification: UK Driving?
Which shifts are you available to work?

Thanks for submitting!

Please note this role is subject to satisfactory interview, references, enhanced DBS check and completion of training. This job description is not exhaustive and there may be times you will be required to undertake other duties in order to meet the needs of the company and the service users.

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